We aim to provide a transparent and flexible framework for order cancellations and product exchanges to ensure complete customer confidence.
You can cancel your order anytime before it has been dispatched from our fulfillment center. To request a cancellation, please contact our support team immediately via our Contact Us page or WhatsApp support line with your order ID. Once an order has been shipped, it cannot be canceled, but you may request an exchange upon delivery.
Exchanges are accepted within 7 days of order delivery. To be eligible for an exchange, items must be in brand-new condition, unused, unwashed, and accompanied by original tags and packaging. Customized or final-sale digital and physical items are excluded from exchanges.
We do not offer direct monetary refunds for standard orders; instead, approved returns are processed as product exchanges or store credits. If a defective or incorrect item is delivered, we arrange a complete replacement at no additional shipping cost after quick verification.
For any specific inquiries concerning cancellations, return pickups, or exchange timelines, our support representatives are available to assist you Monday through Saturday.